Contact Us

🐾 Get in Touch

We're Here to Help, Always

A real human reads every message. Whether it's a question, a return, or just a photo of your pet with their PawDine — we'd love to hear from you.

📧

Email Us

Send us a message anytime. Every email is read and replied to personally.

support@pawdinestation.com
✓ Reply within 24 hours
🕐

Support Hours

Our team is available to help during these hours every week.

Mon – Fri: 9AM – 6PM EST

✓ Weekend emails answered Monday
📦

Order Support

Questions about your order, tracking, or a return? We'll sort it fast.

Include your order number

✓ Resolved within 48 hours
Quick Answers

Common Questions

Most answers are right here. If yours isn't, use the form and we'll get back to you fast.

How long does shipping take?
All US orders ship free and arrive within 7–10 business days. You'll receive a tracking number by email as soon as your order ships.
What is your return policy?
We offer a full 30-day money-back guarantee. Not happy for any reason — no forms, no questions, just a full refund within 3–5 business days.
Is PawDine safe for my pet?
Absolutely. BPA-free PP+PC resin — the same food-grade materials in premium kitchenware. Completely safe for cats and dogs.
How do I clean PawDine?
All parts are fully removable and dishwasher safe on the top rack. A quick rinse every 3–5 days keeps everything fresh.
Is the water fountain noisy?
Not at all. Our motor runs below 30dB — quieter than a library. Most owners say they forget it's even running.
My order hasn't arrived — what do I do?
Check your tracking email first. If it's beyond 12 business days with no movement, email support@pawdinestation.com with your order number and we'll fix it immediately.
Send a Message

How Can We Help? 🐾

Fill in the form and we'll reply within 24 hours — usually much faster.

🔒 Your information is private and never shared. We reply within 24 hours.

✓

Message Received!

Thank you for reaching out. Our team will reply to your email within 24 hours.

In the meantime, feel free to browse our FAQ page for quick answers.

🔒Secure Checkout256-bit SSL on every order
🚚Free US ShippingOn every order, always
↩️30-Day ReturnsFull refund, no questions asked
⭐4.9/5 RatingFrom 500+ verified pet parents