All PawDine orders ship free to the United States and typically arrive within 7–10 business days. You will receive a tracking number by email as soon as your order leaves our warehouse. Business days exclude weekends and public holidays.

Yes — completely free. No minimum order, no hidden fees, no fine print. Every single PawDine order ships free within the United States.

Currently we ship exclusively to the United States. We are working on expanding to Canada, UK, and Australia. Sign up to our email list to be notified when international shipping launches.

All PawDine orders are fulfilled and shipped from within the United States. This is why delivery times are fast and reliable — no customs, no international delays.

Yes. As soon as your order ships, you'll receive an email with your tracking number and a link to track it in real time. If you don't see it, check your spam/junk folder or email us at support@pawdinestation.com.

We offer a 30-day money-back guarantee on every order. If you're not happy for any reason — your pet doesn't like it, the color isn't right, or anything else — contact us within 30 days of delivery and we'll issue a full refund. No questions, no forms, no hassle.

In most cases we do not require you to return the item. Simply contact us with your order number and reason, and we'll process your refund. For damaged or incorrect items, we may ask for a photo.

Once your refund is approved, it is processed within 3–5 business days. It will appear back on your original payment method. Processing times may vary depending on your bank.

We're so sorry about that. Email us at support@pawdinestation.com with your order number and a photo of the damage. We'll send a replacement or issue a full refund immediately — your choice.

Yes! Contact us within 30 days of delivery with your order number and the color you'd like. We'll arrange an exchange and you only pay the difference in shipping if applicable.

All parts of PawDine are fully removable and dishwasher safe on the top rack. For a quick clean, hand washing with warm soapy water works perfectly. We recommend giving the fountain a full rinse every 3–5 days to keep the water fresh and the filter working effectively.

Not at all. PawDine's motor operates at below 30dB — quieter than a library whisper. The vast majority of our customers say they genuinely forget it's running. If your fountain is making unusual noise, it may need a quick clean — contact us and we'll help.

We recommend refreshing the water every 2–3 days. The recirculating filter keeps water clean longer than a static bowl, but regular top-ups ensure your pet always has the freshest drink possible.

Yes — PawDine includes a filter in the box. The filter helps remove impurities and keeps water tasting fresh. We recommend replacing the filter every 4–6 weeks depending on usage.

PawDine is designed for cats and small-to-medium dogs (up to approximately 15kg / 33lbs). The elevated height of 15cm provides optimal neck and spine alignment for this size range. It's also especially recommended for senior pets with arthritis or joint sensitivity.

PawDine is USB powered and comes with the USB cable included. You can connect it to any standard USB wall adapter, power bank, or USB port. No batteries required.

PawDine is available in 5 colors: Blue, Green, Grey, Pink, and White. All colors are in stock and ship within the same 7–10 business day window. Select your color on the product page before adding to cart.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely with 256-bit SSL encryption.

Orders can be changed or cancelled within 2 hours of placing them. After that, they enter our fulfillment system and cannot be modified. Contact us immediately at support@pawdinestation.com if you need to make a change.

First, check your tracking email and see if there's an update. If your order is beyond 12 business days with no delivery or movement on tracking, email us at support@pawdinestation.com with your order number and we will resolve it immediately — refund or reship, your choice.

Yes. You'll receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking details once your order leaves our warehouse. Check your spam folder if you don't see either within 24 hours.

Completely. PawDine Station uses Shopify's secure checkout with 256-bit SSL encryption. We never store your card details — all payment processing is handled by Shopify Payments or PayPal, both fully PCI-compliant.

Yes, absolutely. PawDine is made from BPA-free PP+PC resin — the same food-grade materials used in premium kitchenware. The materials are non-toxic and completely safe for cats and dogs to eat and drink from daily.

Yes — PawDine's motor is designed for continuous use. It runs efficiently and safely 24/7 without overheating. Most customers leave it running all day and night so their pets always have access to fresh, flowing water.

Yes, with supervision for very young animals. Kittens and puppies may be startled by the water flow initially. We recommend introducing PawDine gradually — place it near their existing bowl first and let them explore it at their own pace. Most adapt within 1–3 days.

Cats in particular are instinctively drawn to moving water — it signals freshness in nature. Stagnant water in a bowl can develop bacteria and taste unpleasant over time, causing cats to underdrink. Chronic dehydration is the leading contributor to kidney disease in cats. Flowing water encourages up to 40% more daily hydration, which directly supports kidney and urinary tract health.